Letter: Delnor continues to improve patient care

By on March 25, 2010

Recently, while (I was) visiting a friend who had just returned home from a long weekend stay in the cardiac care unit at Delnor Hospital, she exclaimed, “Ginny, the nurses were so competent.”

She proceeded to explain the rapid assessment that was made upon her arrival, the medication adjustments and careful monitoring she received there. I also witnessed first-hand the care my daughter was given a year ago when she suddenly fell ill at home and was taken by ambulance to the Delnor emergency room. She spent three days in intensive care and two more days in a regular room. The thorough assessment she received by the doctors and the wonderful care she received from the nursing staff was remarkable and laid the groundwork for a complete recovery.

As a member of the Patient Partnership Council at Delnor, I have learned a lot the last few years about Delnor and their continuous efforts to provide excellent patient-centered care. The Patient Partnership Council is a group composed of staff members and prior hospital inpatients and outpatients, as well as family members of patients. The purpose of the council is to serve as a formal mechanism for involving patients and families in policy and program decision making at Delnor Hospital.

At each monthly meeting, we have learned about an aspect of hospital operations. While we have learned about Delnor, the hospital staff (members) have learned about us and are now inviting former patients to participate in hospital committees or task forces to share our view of the subject being discussed from the patient perspective. The transparency this requires is rarely seen in large institutions, and I believe is attributed to Delnor’s leadership, especially Tom Wright, President and CEO of the Delnor Health System.

Delnor Hospital was recently awarded the prestigious Planetree Designation. It is the only hospital in Illinois with this credential and is one of nine in the United States. Planetree is devoted to promoting a better patient experience, empowering patients and families through information and education, and encouraging healing partnerships with patients and caregivers. Planetree promotes the core values of service, respect, integrity and compassion.

I am proud to volunteer on this council and felt the community should be made aware of Delnor’s continuous efforts to provide excellent health care to our community.

Ginny Temple
St. Charles