Delnor celebrates Patient-centered Care Awareness Month

By on November 2, 2010

Geneva—Delnor Hospital joined Planetree hospitals and health care organizations around the world in October are celebrating the fourth annual Patient-Centered Care Awareness Month.

This year’s theme, “Transforming the Healthcare experience for Patients through Communication,” represents a significant organizational cultural change and transformation to patient-centered care.

Delnor is the sixth Planetree Designated hospital in the United States and the first Planetree Designated hospital in the state of Illinois.

What is patient-centered care?

“Communicating effectively with patients and families is a cornerstone of providing quality health care and the single most important criteria by which patients judge their caregivers,” said Diane Ball, Planetree coordinator at Delnor. “Really listening to our patients so we can address their unique needs during their course of illness is what patient-centered care is all about.”

Planetree is founded on 10 guidelines, or care concepts, beginning with close personal interaction between patient, family and Delnor’s professional staff and emphasizes social support through family members and friends, which Ball said is vital to healing.

Delnor began using this model and saw the increase in satisfaction in the patient experience. Delnor became a Planetree affiliate in 2005. Teams of staff, physicians and former patients formed committees and set the wheels in motion. And in September 2008, after four years of hard work, Delnor achieved Planetree Designation. Delnor is the sixth Planetree Designated hospital in the United States and the first Planetree Designated hospital in the state of Illinois.

Delnor Hospital, located at 300 Randall Road in Geneva, is part of Delnor Health System, which provides a broad range of health care and wellness services for the community.